Shipping costs are calculated at checkout and may vary depending on your location. As a general rule, our flat rates are as follows:
|
Destination
Country
|
Small
Items
|
Stirrup
Leathers
|
| United Kingdom |
£3.99 |
£5.99
|
| Europe |
£7.99 |
£10 |
| North America |
£7.99 |
£20 |
| Australia and New Zealand |
£7.99 |
£20 |
| South Africa |
£7.99 |
£15 |
|
Destination
Country
|
Saddles, seats
and stirrups
|
| United Kingdom |
£10 (Free Delivery may appy) |
| Europe |
£30 |
| North America |
£40 |
| Australia and New Zealand |
£40 |
| South Africa |
£45 |
UK Orders and Delivery
Free delivery on UK orders of over £299. Free shipping automatically applied at check out. The free shipping discount cannot be applied if you have any other discount or deal in your cart.
Your Total Contact Saddle will be sent by tracked 24 hour delivery service as soon as we have made it for you. We often have the saddle of your choice in stock but in busy periods we will need to make it for you, this can take between 2-4 weeks according to how busy we are - you will be advised of extended lead times during busy periods. When you go to basket and add the delivery address the correct postage will be added. All shipping charges are non-refundable.
Please take care when providing your delivery address details. We do not accept any responsibility for orders which are lost or cannot be delivered due to incorrect details. Please ensure you follow the tracking details we supply. If you expect to be out when your order is delivered, please leave a note for the driver to arrange for the parcel to be left in a secure place.
Overseas orders
Your Total Contact Saddle will be sent by a tracked delivery service.
We often have the saddle of your choice ready made and in stock but in busy periods we will need to make it for you, this can take between 2-4 weeks according to how busy we are- you will be advised of extended lead times during busy periods.
If you can’t see a shipping charge for your country please do contact us for a quote at melanie@total-contact.co.uk
Sometimes parcels can get “sticky” in customs, this is against our control but it is usually only a few days, so nothing to worry about. In most cases Total Contact Equine Solutions will pay the Taxes for any parcel going to Europe so you should not have to budget to spend any more money and this should help the parcel pass through customs more smoothly. All shipping charges are non-refundable.
Please take care when providing your delivery address details. We do not accept any responsibility for orders which are lost or cannot be delivered due to incorrect details. Please ensure you follow the tracking details we supply. If you expect to be out when your order is delivered, please leave a note for the driver to arrange for the parcel to be left in a secure place.
EU Customs Duty & Overseas Purchasers
From the 1st July ALL parcels to EU countries will be charged local rates of VAT to that country. Total Contact Equine Solutions are happy to say that, in most cases, we will pay these charges for you. This means you do not have to budget for more expense and this should help your parcel move through customs much more smoothly. Please note that sometimes that option is not available with our couriers.
Whilst we take every care we can to comply with Customs regulations, as given to us by various parcel carrier companies, the situation with Customs in various countries is becoming ever more complex. Once your order has been collected by the carrier company we cannot control its eventual delivery due to any Customs hold ups or queries. We will send you a parcel tracking reference when it’s been sent and we will try our best to facilitate the speedy delivery of your order.
Shipping Protection Insurance
Optional shipping protection insurance can be purchased at checkout at the customer's discretion. Total Contact Equine Solutions are not liable for loss, damage or theft of parcels sent without additional insurance. The insurance costs are tiered in accordance with parcel value.
